Frequently asked questions
Short answers to the questions business owners ask us most.
Common questions
What kind of businesses do you work with?
Small and medium businesses in Malaysia, usually with 1 to 50 staff. For example shops, clinics, workshops, logistics firms, agencies, farms and property owners.
Do I need technical knowledge or an IT team?
No. We explain everything in plain language, set it up for you and train your staff. You only need to tell us how the work is done today.
How much does automation cost?
It depends on the job. We agree the scope with you in writing before we start. Most first projects are small on purpose, so you can see the value before spending more.
How long does a project take?
A first project usually takes a few weeks. Larger changes are split into smaller steps, so you get something useful early.
Will automation replace my staff?
The aim is to remove boring, repetitive work, not people. Your team gets time back for customers, sales and work that needs human judgement.
Can you work with the software we already use?
Often, yes. Many accounting, inventory and spreadsheet tools can be connected. We check this early and tell you honestly if something will not work.
What happens if something stops working?
Every project includes a support period after go-live. We also design things so that your team can carry on by hand if needed.
Who owns the system and the data?
You do. We hand over all logins, passwords and written instructions at the end of the project.
How do you handle our data?
We only access what the job needs, keep it confidential and follow the Personal Data Protection Act 2010.
Which areas do you cover?
We work with clients across Malaysia. Much of the work can be done remotely; site visits are arranged when needed.
How do I get started?
Send an email to nexusbot.works@gmail.com with a few lines about the task you want to fix. We reply by email.
Still have a question?
Tell us in a few lines what takes up your team’s time. We reply by email.